unprofessional coaches, spent time in chatting with each other during lesson time. once u sign a drop off form, u r treated worse than before. even though it is bad enough already that they dont use right way to teach student how to flip in free style. the coach holds my sons head and twisted him to flip over. which is a very dangerous and unprofessional way.
Don't take your children here if you want them to learn to swim! All they get to do is sit on the side and watch...it's ridiculous!!!! Plus, the greedy bastards steal your money!!!!
My son joined the intensive swimming class for two weeks. We couldn't take him one day for his class, I called Seastar swimming school and I asked the girl if it's OK to miss and if he's going to get a make up class for that class. The girl was very nice and she told me to call back after the class so she can schedule me for a make up class. When I call back a lady named Kathy answered the phone and told me that there's no make up classes. I was like that's not what the other girl told me when I called earlier. She put me on a five minutes hold and toldme, sir there's no make up classes the girl gave you a wrong information. I told her that's not right and that's not what I was told, she put me another five minutes hold and told me so I'm going to give you a make up class but the girl that gave you the wrong information is getting written up. I'm like that's not right. first of all I don't want anyone to get written up because of me or my son, and it's not right for her to tell a Customer that your employees getting written up, that's giving somebody's personal information to someone else . Then I asked her for her managers name and number she refused to give that to me . That lady was really rude over the phone and she should not be anywhere near to a phone for customer service. I will not send my son back over there for swimming and I'm not recommending anyone to go there .
On Madison's final day, I pointed out to staff members that my daughter's hair was NOT EVEN wet until 20 minutes after the 30 minute class had started! We went on to clock the actual time my daughter spent in the water...it was under 2.5 minutes!!!!
I understand business is business. But when I choose a swimming coach, safety and full attention to the kid is more important.
UPDATE:
The trainer took up to 5 water breaks in 30 minutes (her boss said she should be allowed because she was pregnant)! I have had four children myself...I saw the trainer leave work right after the lesson...WHY NOT GET A DRINK ON YOUR OWN TIME!!!!
I have a video showing a dangerous step the coach uses to twist my kid's head when teaching him to flip over. I posted in facebook sea star school page so that they can see what happened.
They refused to admit the motion is too rude and dangerous. (Though I have an olympic winner friend who pointed out the potential of hurting a kid's neck by doing so)
What I got is that they complained of my negative review and video. (Now I know Facebook is bias and should not be trusted in reviews)
The trainer spent the entire class period working with newcomers who did not want to be in the water.
Great swimming and gymnastics school for young kids.
My gifted and talented, 7-yr. old daughter Madison, was enrolled in the 2 week intensive classes on June 5th. After four days, we determined that she only spent an average of 3.0 minutes in the water each class period!!! WTH!!
She kept running all of the kids headlong into cross traffic (and continuously stopped the class for said cross traffic instead of staying in her own designated area).
Great place to start for Swim lessons! This is a nice and friendly environment, Great coaches and great staffs. Our kids really love it!
ADVOID THIS SCHOOL!
Now the school won't refund our second week (or even our registration)! They won't return my calls or respond to my writings! I am now forced to contact my lawyer...these guys are crooks!
Sea Star Swimschool Gymnastics Center is a US Gym based in Missouri City, Texas. Sea Star Swimschool Gymnastics Center is located at 4000 Cartwright Rd, Missouri City, TX 77459, USA.
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